Accessibility Plan May 2025 Progress Report
General
Northwest Tank Lines (“Northwest”) has prepared this progress report to meet the organization’s obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR)
This progress report provides updates on the progress of our the organizations implementation of its accessibility plan published in May of 2024.
HOW TO PROVIDE FEEDBACK
Northwest Tank Lines welcomes feedback on our Accessibility Plan from the public, employees and our stakeholders. This feedback is valuable to us as it helps us break down accessibility barriers and build on our commitment to accessibility and inclusion.
If you have an inquiry or feedback, please use one of the contact methods below.
Contact: Director of HR
Mailing Address: 3415 29 Street Northeast, Calgary, AB T1Y 5W4
Email: Humanresources@nwtl.ca
Phone: (403) 216-7680
ALTERNATIVE FORMATS
Northwest’s Accessibility Plan can be requested in the following formats:
- Large Print
- Electronic
- Audio
- Braille
To make a request, please reach out to our Director of HR by email at HumanResources@nwtl.ca, or by phone at
(403) 216-7680. We will provide the format you as for as soon as possible. Braille and audio formats may take up
to 45 days. Print, large print and electronic formats may take up to 20 days.
Contact Us
Email: HumanResources@nwtl.ca
Phone: 1-800-661-5528
Mail: 3415 – 29 Street NE, Calgary, AB T1Y 5W4
Feedback
A company wide survey was emailed out to the Calgary, Langley and Sturgeon emails in May of
2025 which included 6 questions covering the built environment, IT and communication,
communication other that ICT and broadcasting, procurement of goods, services and facilities,
employment and delivery of services. A total of 27 people completed the survey and provided
their feedback. Of the 27 responses only 2 provided additional feedback. This feedback was
taken into consideration when drafting up this plan in the environment and employment areas.
Consultations
Northwest Tank Lines consulted persons with disabilities when preparing this progress report.
HOW WE CONSULTED PERSONS WITH DISABILITIES
We consulted through:
-Employee surveys
-Discussions with a third party individual with disabilities
Dates / time periods of consultations: These consultations occurred in May of 2025
We asked participants the following consultation questions:
-Did you find the organization was successful in implementing its accessibility plan as this relates to removing or preventing each of the barriers identified in respect of each of the areas in section 5 of the Accessible Canada Act?
-How would you rate the organization’s success (good, fair, poor)?
-Are there any recommendations for improving the progress?
-Effectiveness of the actions and/or timelines or benchmarks for removing or preventing barriers?
WHO WE CONSULTED
-Individuals with disabilities
Number of participants with disabilities: 1
Types of disabilities represented: Vision and mobility
AREAS IN SECTION 5 OF THE ACCESSIBLE CANADA ACT (ACA)
EMPLOYMENT
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: ANTI-DISCRIMINATION, ANTI-BULLYING AND HARASSMENT POLICY
Identified that there is a discrimination, anti-bullying, and sexual harassment policy however not including specifics about people with disabilities
PROGRESS UPDATE:
Discussed with the Heath and Safety department and policy is going to be updated to include those with disabilities by end of Q4 2026
BARRIER 2: ACCOMODATION REQUEST POLICY
Identified that there is no formal accommodation request policy
PROGRESS UPDATE:
Created a formal accommodation request policy and saved it on the drive so it is accessible to all employees
BARRIER 3: TRAINING AND DISCUSSION FOR PEOPLE LEADERS ON ACCESSIBILITY
Need to promote and provide training to all People Leaders as to the importance and requirements of the Act as
well as the commitments to the commitments the company has agree to in this plan.
PROGRESS UPDATE:
Educational email sent out to executives in May of 2025
THE BUILT ENVIRONMENT
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: UPDATE SAFETY POLICY AND PROCEDURES
Nothwest has a safety policy and procedures to support safe evacuation however the plan does not currently
include procedures to assist those with disabilities
PROGRESS UPDATE:
Currently working with the Safety department to include this in their evacuation plan along with designating floor
wardens to assist people with disabilities with evacuation. Scheduled to be completed by Q4 2025.
BARRIER 2: DESIGNATED PARKING SPOTS
No designated parking spots for those with disabilities
PROGRESS UPDATE:
Plan to purchase signage and designate some parking spots at each office by end of Q2 2026
INFORMATION AND COMMUNICATION TECHNOLOGIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: WEBSITE IN ALTERNATIVE FORMATS
Currently Northwest does not provide alternative formats to assist those with communication challenges on their
website
PROGRESS UPDATE:
Discuss and come up with a plan on ways to implement alternative formats with our website provider by end of Q4 2025.
BARRIER 2: REQUESTING DIGITAL ACCOMMODATION
There is currently no written policy or procedure to request digital accommodation in advance of training or
meetings
PROGRESS UPDATE:
Created a standardized policy and procedure for requesting digital accommodations
COMMUNICATION, OTHER THAN INFORMATION AND COMMUNICATION TECHNOLOGIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: CONSISTENT PROCESS TO REQUEST ALTERNAT COMMUNICATION FORMATS
Northwest doesn’t have a consistent process to ensure alternat communication formats ae available
PROGRESS UPDATE:
Created a standardized procedure and policy for employees to request accessible formats of training materials and
communicate plans.
THE PROCUREMENT OF GOODS, SERVICES AND FACILITIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: FORMAL PROCUREMENT POLICY
Currently no formal employee procurement policy relating to the purchasing of accessible equipment and tools
PROGRESS UPDATE:
Developed and published (on the employee cloud) a Draft Procurement Policy for purchasing accommodation-
related equipment, tools and support. Finalized policy to be completed by Q4 of 2025
A company wide survey was emailed out to the Calgary, Langley and Sturgeon emails in May of
2025 which included 6 questions covering the built environment, IT and communication,
communication other that ICT and broadcasting, procurement of goods, services and facilities,
employment and delivery of services. A total of 27 people completed the survey and provided
their feedback. Of the 27 responses only 2 provided additional feedback. This feedback was
taken into consideration when drafting up this plan in the environment and employment areas.
THE DESIGN AND DELIVERY OF PROGRAMS AND SERVICES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: ACCESSIBILITY WHEN DEALING WITH THIRD PARTIERS
Accessibility considerations have not been promoted to employees when dealing with third parties
PROGRESS UPDATE:
Plan to develop a training plan to provide all customer-facing employees with knowledge on diversity, equity and
inclusion and disability awareness
CONCLUSION
Northwest is committed to create an accessible environment and we will continue to monitor and measure our progress to make sure we are meeting the remaining accessibility goals and removing or preventing the remaining
barriers that were identified in our accessibility plan.
We encourage feedback and will continue to use our feedback process to help us fully implement our accessibility
plan.
When feedback is received it will be distributed to the necessary leadership group and discussions on how to
improve and implement any necessary changes based on the feedback will be had.
Another progress report will be published by June of 2026 on the implementation of our current accessibility plan after which a new accessibility plan will be published in 2027.