Accessibility Plan May 2026 Progress Report
General
Northwest Tank Lines (“Northwest”) has prepared this progress report to meet the organization’s obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR)
This progress report provides updates on the progress of our organization’s implementation of its accessibility plan published in May of 2024. It builds on the first progress report published in May of 2025 and is the final progress report before our next accessibility plan is published in 2027.
HOW TO PROVIDE FEEDBACK
Northwest Tank Lines welcomes feedback on our Accessibility Plan from the public, employees and our stakeholders. This feedback is valuable to us as it helps us break down accessibility barriers and build on our commitment to accessibility and inclusion.
If you have an inquiry or feedback, please use one of the contact methods below.
Contact: Director of HR
Mailing Address: 3415 29 Street Northeast, Calgary, AB T1Y 5W4
Email: Humanresources@nwtl.ca
Phone: (403) 216-7680
ALTERNATIVE FORMATS
Northwest’s Accessibility Plan can be requested in the following formats:
- Large Print
- Electronic
- Audio
- Braille
To make a request, please reach out to our Director of HR by email at HumanResources@nwtl.ca, or by phone at
(403) 216-7680. We will provide the format you as for as soon as possible. Braille and audio formats may take up
to 45 days. Print, large print and electronic formats may take up to 20 days.
Contact Us
Email: HumanResources@nwtl.ca
Phone: 1-800-661-5528
Mail: 3415 – 29 Street NE, Calgary, AB T1Y 5W4
Feedback
A company-wide survey was emailed out to the Calgary, Langley and Sturgeon County offices in May of 2026. The survey included six questions covering awareness of the accessibility plan, the built environment, information and communication technologies (ICT), accessibility of documents and training materials, support when requesting accommodations, and any unmet accessibility needs. A total of 27 people responded to the survey.
The results of the survey were as follows:
• Are you aware of the company’s accessibility plan? – 92.3% Yes, 7.7% No
• Do you find the environment you work in meeting your needs physically and mentally? – 100% Yes
• Do you find the IT and Communication methods are meeting your needs both physically and mentally? – 100% Yes
• Have you encountered challenges accessing documents, training, or communication materials due to disability or accessibility issues? – 88.5% No, 11.5% Yes
• Do you feel supported when requesting accessibility accommodations? – 100% Yes
• Are there any specific accessibility needs you feel are unmet? – 100% No
Overall, the survey results indicate that employees feel the work environment, IT and communication methods, and accommodation support are meeting their accessibility needs, and that no specific accessibility needs are currently unmet. A small number of respondents indicated that they were not aware of the company’s accessibility plan, and a small number indicated that they had encountered challenges accessing documents, training or communication materials. These results have been taken into consideration when drafting this progress report, particularly in the areas of Employment (continued awareness of the plan and the accommodation request policy) and Communication (continuing the standardized process for requesting accessible formats of documents and training materials).
In addition to the formal survey, Northwest continues to accept feedback at any time through the contact methods listed above. All feedback received during the reporting period was reviewed by the Director of HR and shared with the relevant leadership group.
Consultations
Northwest Tank Lines consulted persons with disabilities when preparing this progress report.
HOW WE CONSULTED PERSONS WITH DISABILITIES
We consulted through:
-Employee surveys
-Discussions with a third party individual with disabilities
Dates / time periods of consultations: These consultations occurred in May of 2026
We asked participants the following consultation questions:
-Did you find the organization was successful in implementing its accessibility plan as this relates to removing or preventing each of the barriers identified in respect of each of the areas in section 5 of the Accessible Canada Act?
-How would you rate the organization’s success (good, fair, poor)?
-Are there any recommendations for improving the progress?
-Effectiveness of the actions and/or timelines or benchmarks for removing or preventing barriers?
WHO WE CONSULTED
-Individuals with disabilities
AREAS IN SECTION 5 OF THE ACCESSIBLE CANADA ACT (ACA)
EMPLOYMENT
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: ANTI-DISCRIMINATION, ANTI-BULLYING AND HARASSMENT POLICY
Identified that there is a discrimination, anti-bullying, and sexual harassment policy however not including specifics about people with disabilities
PROGRESS UPDATE:
Work is ongoing with the Health and Safety department to update the policy to include people with disabilities. Original target was end of Q4 2026; this work has been rescheduled and the policy is now expected to be finalized by the end of Q2 2027.
BARRIER 2: ACCOMODATION REQUEST POLICY
Identified that there is no formal accommodation request policy
PROGRESS UPDATE:
The formal accommodation request policy created in 2025 remains in place and is accessible to all employees on the drive. Executives have been made aware of the policy so they can support employees who request an accommodation.
BARRIER 3: TRAINING AND DISCUSSION FOR PEOPLE LEADERS ON ACCESSIBILITY
Need to promote and provide training to all People Leaders as to the importance and requirements of the Act as
well as the commitments to the commitments the company has agree to in this plan.
PROGRESS UPDATE:
The educational email sent to executives in May of 2025 has been determined to be a sufficient awareness tool for People Leaders at this time. No formal training session has been delivered during this reporting period. We will continue to assess whether additional training is needed as we approach the next accessibility plan in 2027.
THE BUILT ENVIRONMENT
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: UPDATE SAFETY POLICY AND PROCEDURES
Nothwest has a safety policy and procedures to support safe evacuation however the plan does not currently include procedures to assist those with disabilities.
PROGRESS UPDATE:
This work was originally scheduled to be completed by Q4 of 2025 but has not yet been completed. The timeline has been rescheduled to Q2 of 2027. Northwest continues to work with the Safety department to include evacuation procedures for people with disabilities and to designate floor wardens to assist with evacuation.
BARRIER 2: DESIGNATED PARKING SPOTS
No designated parking spots for those with disabilities
PROGRESS UPDATE:
This work was originally scheduled to be completed by Q2 of 2026 but has not yet been completed. The purchase of signage and designation of accessible parking spots at each office has been rescheduled to Q2 of 2027.
INFORMATION AND COMMUNICATION TECHNOLOGIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: WEBSITE IN ALTERNATIVE FORMATS
Currently Northwest does not provide alternative formats to assist those with communication challenges on their
website
PROGRESS UPDATE:
This work was originally scheduled to be completed by Q4 of 2025 but has not yet been completed. Discussions with our website provider regarding ways to implement alternative formats have been rescheduled to Q2 of 2027.
BARRIER 2: REQUESTING DIGITAL ACCOMMODATION
There is currently no written policy or procedure to request digital accommodation in advance of training or
meetings
PROGRESS UPDATE:
The standardized policy and procedure for requesting digital accommodations created in 2025 remains in
use. No updates were made during this reporting period.
COMMUNICATION, OTHER THAN INFORMATION AND COMMUNICATION TECHNOLOGIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: CONSISTENT PROCESS TO REQUEST ALTERNAT COMMUNICATION FORMATS
Northwest doesn’t have a consistent process to ensure alternat communication formats ae available
PROGRESS UPDATE:
The standardized procedure and policy created in 2025 for employees to request accessible formats of training materials and communication plans remains in place. No changes were made during this reporting period.
THE PROCUREMENT OF GOODS, SERVICES AND FACILITIES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: FORMAL PROCUREMENT POLICY
There was no formal employee procurement policy relating to the purchasing of accessible equipment and tools.
PROGRESS UPDATE:
The Draft Procurement Policy for purchasing accommodation-related equipment, tools and support,
published on the employee cloud in 2025, continues to be used in its draft form. The draft policy is
operating as intended and meets the organization’s current needs. Formalization will be considered as
part of the next accessibility plan in 2027.
THE DESIGN AND DELIVERY OF PROGRAMS AND SERVICES
We have made the following progress in removing the barriers identified in our accessibility plan:
BARRIER 1: ACCESSIBILITY WHEN DEALING WITH THIRD PARTIERS
Accessibility considerations have not been promoted to employees when dealing with third parties
PROGRESS UPDATE:
No changes have been made during this reporting period. The plan to develop training for customer-facing employees on diversity, equity, inclusion and disability awareness remains outstanding and will be revisited as part of the next accessibility plan in 2027.
CONCLUSION
Northwest is committed to creating an accessible environment and we will continue to monitor and
measure our progress to make sure we are meeting the remaining accessibility goals and removing or
preventing the remaining barriers that were identified in our accessibility plan.
We encourage feedback and will continue to use our feedback process to help us fully implement our accessibility plan.
When feedback is received it will be distributed to the necessary leadership group and discussions on how to improve and implement any necessary changes based on the feedback will be had.
This is the second and final progress report under our 2024 accessibility plan. A new accessibility plan, informed by the progress made and the barriers still outstanding, will be published in 2027.